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To allow the Northeast Calgary Women's Clinic to offer quality medical care that is inviting, comfortable and respectful to all involved, we ask that all patients review and comply with the following office policies.  Please speak with your physician if you have any concerns.

SCHEDULING

Please limit your visit to 1-2 of your most concerning issues, and book follow-up visits for any remaining concerns.  Walk-in visits are to be limited to one problem only.  Patients who are waiting will appreciate your cooperation.

GROUP PRACTICE MODEL

We practice what is known as a group practice model.  All our physicians embrace similar philosophies and approaches to women's health issues.  We strive for cooperative care for all our patients.  We will do our best to accomodate appointment requests with a preferred physician.  Due to changes in physician schedules, we cannot guarantee physician availability.  We will however do our best to honour your request for an appointment with an alternate clinic physician, or reschedule as needed.

TEST RESULTS

Test results cannot be given over the telephone.  Please book a follow up visit if you are concerned or would like to review results with the physician.  You will be called if the results are abnormal, or the physician would like to discuss your results in more detail.  Please ensure your contact information is up to date with the front staff. 

REFERRALS

If you require the services of other physicians or clinics, our office will arrange the referral for you.  You should receive notification of the referral appointment by telephone or mail within 7-10 days.  If you do not hear from the clinic within this time frame, please call to ensure arrangements are being made.  Please ensure your contact information is up to date.  Making referral appointments is alot of work!  You will be charged $50 if you fail to keep your appointment with a referring office without prior notice.

CANCELLATIONS/NO SHOWS

Patients with urgent medical concerns would appreciate using time with the physician, if it is no longer needed by you.  Please give 24 hours notice for all cancellations.  You will be charged $20-$40 if you miss your appointment or cancel with less than 24 hours notice.  We regret that we will no longer be able to book appointments for patients who continually miss appointments or cancel with short notice.

PRESCRIPTION REFILLS

We do not offer prescription refills by telephone.  Please book an appointment if your medication is running low.  It the patient's responsibility to make sure they have enough prescriptions to last until their next visit.  If you lose your prescription, you will be charged $25 to fax a new prescription to your pharmacy.

TELEPHONE CONSULTS

Our physicians do not offer consultations over the telephone.  Please book an appointment if you would like to speak to a physician.  You can also try calling Health Link for general medical advice at 403 943 5465.

UNINSURED SERVICES

Not all services provided at the Northeast Calgary Women's Clinic are covered by Alberta Health and Wellness.  You may be charged directly for services such as form completion and notes.  Please consult the lists posted in the clinic, or speak to your physician if you are unsure if you will be charged.

RESPECTFUL BEHAVIOUR

We strive to offer an environment that is comfortable, inviting and respectful for all.  Abusive behaviour cannot be tolerated.

COMMENTS AND CONCERNS

We are continually trying to improve the services we provide.  Please speak to the office staff, physician, or leave your comments in the suggestion box if you have any comments, concerns or suggestions.